Help is on it's way! When calling 9-1-1

Know your location, Stay on the line, Don’t hang up.

9-1-1 Call Flow

How you reach the first responder, and how they reach you.

Telecommunicator

Do you have what it takes to be a telecommunicator?

Text to 911

Call if you can. Text if you can’t.

9-1-1…What’s your emergency?

In April 1986, 94% of Smith County Voters approved the creation of the Smith County 9-1-1 Emergency Communications District to design, implement, and administer a county-wide 911 system. The District is managed by a Board of Managers as required and stipulated by the Texas Health and Safety Code Sec. 772. One of 26 Emergency Communications Districts (ECD) approved in the State of Texas, SC911 is responsible for:

  • Delivering 911 calls with Automatic Number Identification (ANI) and Automatic Location Information (ALI) to any Public Service Answering Point (PSAP) located in Smith County.
  • Administration of 911 Database where caller’s phone and location information are stored and retrieved for each 911 call.
  • Administration of the 911 network and routing which deliver the call over the telephone to the appropriate PSAP.

SC 911 Emergency Communications Districts is considered body corporate and politic, exercising public and essential governmental functions and having all the powers necessary or convenient to carry out the purposes of the District.

Need Help With Addressing?

Want to add your address for your home or business to our 911 system? It’s simple. Use the button to learn how.

Addressing

Do you have a new house or business that needs it’s address added to 9-1-1?

Outreach

Our dedication to raising awareness about 9-1-1 and public safety is one of our priorities.

PSAP

Need some good content to go here to set the stage for the PSAP section.

Text 9-1-1

Texting to 911 is available but not the preferred method. We like to use the slogan “Call if you. text if you can’t.”.