Frequently Asked Questions

• Can I text to 9-1-1?
• Yes.  When using text to 9-1-1 please remember “Call when you can, text when you can’t.” Texting should only be used when you are unable to make a voice call to 9-1-1.  More Information
• How do I get an address?
• Email us at address@911dsitrict.com or call us here at Smith County 9-1-1 Communications District (903) 566-8911.  More Information
• What information do I need to have before I call?
• We need to know what road your property is located on. If you are in a subdivision, we need the subdivision name, lot, and block information. If you are not in a subdivision, the address of your nearest neighbor is helpful.
• When should I get an address for my new home or business?
• The best time to call is when construction is beginning on a new building.
• How do emergency services know where my address is?
• In order for emergency services to best respond to an emergency call, they need information to be as accurate as possible. We provide mapping information to these emergency providers to enable them to locate your home in a timely manner.